Getting to Yes: Negotiating Agreement without Giving In by Roger Fisher, William Ury, and Bruce Patton
Getting Past No: Negotiating in Difficult Situations by William Ury
Brett, J. M. & Goldberg, S. B. 2017. How To Handle A Disagreement On Your Team.Link.
Ury, W.L., Brett, J.M., & Goldberg, S.B. 1988. Getting Disputes Resolved: Designing a System to Cut the Costs of Conflict. San Francisco: Jossey Bass.Download Chapter 1: “Three Approaches to Solving Disputes: Interests, Rights, Power.” Posted with author’s permission.
Negotiation Training for Case Managers to Improve Older Adult Acceptance of Services. Campbell M, Seltzer A, Ramirez-Zohfeld V, Lindquist LA Prof Case Manag. 2021 Jul; 26(4): 194-199. PMID: 34021104Download Article
Training Hospitalists in Negotiations to Address Conflicts with Older Adults around Their Social Needs. Campbell M, Ramirez-Zohfeld V, Seltzer A, Lindquist LA Geriatrics (Basel). 2020 Sep; 5(3): Link. PMID: 32937771
Overcoming Reluctance to Accept Home-Based Support from an Older Adult Perspective. Lindquist LA, Ramirez-Zohfeld V, Forcucci C, Sunkara P, Cameron KA J Am Geriatr Soc. 2018 Sep; 66(9): 1796-1799. PMID: 30155882Download Article
Conflicts Experienced by Caregivers of Older Adults With the Health-Care System. Rajanala A, Ramirez-Zohfeld V, O’Conor R, Brown D, Lindquist LA Journal of Patient Experience. December 2020:1130-1135. Link.
Research supported by National Institute on Aging of the National Institutes of Health under award number R01AG68421. The content is solely the responsibility of the authors and does not necessarily represent the official views of the National Institutes of Health.
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