Frequently Asked Questions ✦ NegotiAge

What if I cannot log back in to the NegotiAge website?

To log into NegotiAge click on the link provided when you enrolled in the study. This link is unique to you. Once you click on that link it will take you to the NegotiAge website. There, click the “Start” button. If you are still unable to log in for any reason, or need us to re-send you your study link, please contact the research study coordinator for assistance at caregivernetwork@northwestern.edu.

Who can I contact if I am having issues with the negotiation activities website?

If you are having issues with the negotiation website, please review the tutorial and the instructions first. To access the tutorial for the negotiation website, Click Here. If your issue is not answered in the tutorial, please reach out to the research study coordinator for assistance at caregivernetwork@northwestern.edu.

What if I did not receive an email with the link to my survey?

If you did not receive an email with the link to a survey, please check your spam or junk email folder first! If you still cannot locate the email, please reach out to a research study coordinator for assistance at caregivernetwork@northwestern.edu.

I completed the study activity but have not received my gift card. Who can help?

Please allow up to 2 weeks after completing each study survey to receive your electronic Tango gift card. The gift card will be sent to the email address you provided for the study.

If you have not received your gift card after 2 weeks, please contact the study team at caregivernetwork@northwestern.edu, and we will look into the issue for you.

I have questions about my participation in this research study. Who do I contact?

Please refer to the study consent form, which includes answers to the most frequently asked study questions. Additionally, you can reach out at any time to the research study coordinator at caregivernetwork@northwestern.edu.

Will my information be secure?

Yes, your information on this website as well as on the negotiation software will be secure.

Will I be able to access this website after I am done with the research activities?

Yes, you will be able to access the website after you are done with the research activities using the provided study link.

Can I share this website with others?

Since this website is currently part of an active research study, we ask that you please do not share this website with others. We will inform study participants once the research phase is over and you are able to openly share the website with anyone else in the future.